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No. 1661 Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Error port 2019-04-05

Dear Jens Ebert,

We are sorry for the inconvenience.
Could you please check your inbox for setting up remote support session?
Thank you very much for your understanding.
Best Regards,


> Jens Ebert wrote:
> ------------------------------------
> We are now in REMOTE MODE.
> I ve send you via email the Login Data
> thanks
>
>
> > Sollae Systems wrote:
> > ------------------------------------
> > Dear Jens Ebert,
> >
> > Firstly, we would like to mention about your network setting.
> > As we can see in the attached photo, your current network setting of CSW-H85N is quite similar to CSW-H85N's default setting.
> > Typically, if you connect CSW-H85N to an existing Wi-Fi network, the IP address, Subnet and Gateway address should be different from those.
> > So, could you please check and configure these setting based on your Wi-Fi network parameters?
> >
> > Secondly, we would like to make it more clear about the serial interface.
> > As mentioned in the previous reply, the COM ports listed in ezManager window are the available plugged-in COM ports of your PC.
> > If you do not connect any serial device to your PC, then there should be no COM ports shown in ezManager.
> >
> > In your working scheme, if you need to configure serial parameters of CSW-H85N with your tracer, you can do it like the below:
> > On ezManager window --> select Serial Port panel --> COM1, and then set the proper serial parameters.
> >
> > If possible, we can also establish a remote support session.
> > We are going to contact you via email for confirmation.
> > Thank you very much.
> > Best Regards,
> >
> >
> > > Jens Ebert wrote:
> > > ------------------------------------
> > >
> > > Hello, i do the installation like in the manual, but in normal mode, there is no COM PORT in EZmanager.
> > > Please look in the Attachment, if the network settings are correct.
> > >
> > > > Sollae Systems wrote:
> > > > ------------------------------------
> > > > Dear Jens Ebert,
> > > >
> > > > Thank you for your inquiry.
> > > > You can refer to the steps below to set up your working scheme:
> > > >
> > > > Step 1: Set up IP setting on your CSW-H85N
> > > > - Connect CSW-H85N to your wireless network (as you already did)
> > > > - Connect CSW-H85N with ezManager to set up CSW-H85N's network setting.
> > > > In case you set a static IP address, make sure the IP address, subnet mask, and gateway are set properly.
> > > >
> > > >
> > > > Step 2: Connect CSW-H85N to your tracer via serial interface:
> > > > - Choose the right serial cable and connect CSW-H85N with your tracer.
> > > > - Set up parameters for serial connection on ezManager.
> > > > Make sure all the serial parameters (Serial type, baud rate, etc.) on your CSW-H85N are the same as your tracer.
> > > >
> > > > FLOW: Tracer <--> Serial interface <--> CSW-H85N
> > > >
> > > >
> > > > Step 3: Connect CSW-H85N to your PC wirelessly via network:
> > > > Open your software on your PC that you want to use to connect with CSW-H85N and get the data.
> > > > From here, the configuration may be different based on how your software exchange data (via TCP/IP or serial).
> > > > So, please follow either case A or case B below.
> > > >
> > > > - Case A: If the software can exchange data via TCP/IP, then you just need to set up the TCP/IP connection between your software and your CSW-H85N.
> > > > For example, if you set your software to work as a TCP server, then you need to set CSW-H85N to work as a TCP client.
> > > > In that case, on ezManager, you will need to set the Communication mode of CSW-H85N as TCP client, and Peer address is the IP address of your PC, etc.
> > > > FLOW: Tracer <--> Serial interface <--> CSW-H85N <--> TCP/IP interface <--> Your PC's software
> > > >
> > > > - Case B: If the software can only exchange data via serial, then an additional step is needed.
> > > > You may need to install and use ezVSP, a free-of-charge software provided by Sollae Systems.
> > > > It works as an intermediate software to convert data between TCP/IP interface and (virtual) serial interface.
> > > > You can download and read more about ezVSP at https://www.eztcp.com/en/download/ezvsp.php
> > > > FLOW: Tracer <--> Serial interface <--> CSW-H85N <--> TCP/IP interface <--> ezVSP(installed on your PC) <--> (Virtual) Serial interface <--> Your PC's software
> > > >
> > > >
> > > > Always make sure that you write all the setting you set on ezManager to CSW-H85N.
> > > > For more information, you can refer to page 16 of ezManager manual https://www.eztcp.com/en/download/pds_files/an_ezmanager_en.pdf
> > > >
> > > > Please feel free to contact us if you have any inquiry.
> > > >
> > > > Thank you very much.
> > > > Best Regards,
> > > >
> > > >
> > > > > Jens Ebert wrote:
> > > > > ------------------------------------
> > > > >
> > > > > Hello,
> > > > >
> > > > > from beginning.....
> > > > >
> > > > > we want to connect a tracer with serial cable to CSW box. then from the box we will the data on our PC wireless.
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > > Sollae Systems wrote:
> > > > > > ------------------------------------
> > > > > > Dear Jens Ebert,
> > > > > >
> > > > > > Thank you for your inquiry.
> > > > > > CSW-H85N is a Serial WLAN Device Server.
> > > > > > It allows you to add wireless networking capabilities to your serial-interfaced equipment via RS232, RS422 and RS485.
> > > > > >
> > > > > > The typical working scenario of CSW-H85N is like below:
> > > > > > RS232/RS422/RS485-interfaced equipment <--> Serial interface <--> CSW-H85N <--> Wi-Fi interface <--> Network-interfaced equipment (***)
> > > > > >
> > > > > > CSW-H85N can work well WITHOUT a Serial to USB converter cable.
> > > > > >
> > > > > >
> > > > > > You probably only need a Serial to USB converter cable in the following cases:
> > > > > >
> > > > > > 1) To connect CSW-H85N with ezManager via serial port:
> > > > > > You are ONLY required to connect CSW-H85N with ezManager via serial port in case you want to change firmware for CSW-H85N.
> > > > > > Actually, as in your case, you can connect ezManager with CSW-H85N via network.
> > > > > > You can do all the setting configuration on CSW-H85N. So you do not really need this function.
> > > > > >
> > > > > >
> > > > > > 2) To make CSW-H85N communicate with your PC via serial interface:
> > > > > > In this case, the flow in (***) may become:
> > > > > > Your PC <--> Serial interface <--> CSW-H85N <--> Wi-Fi interface <--> Your PC
> > > > > >
> > > > > > And Simple Test can be available in this case.
> > > > > > This test is used to verify network/serial conversion function of CSW-H85N.
> > > > > > Using this test, on your PC, you can send data via serial interface to CSW-H85N.
> > > > > > CSW-H85N converts data from serial to TCP, and then sends to your PC via network.
> > > > > > Your PC will receive the data you sent (from serial interface) via network interface.
> > > > > > That is how Simple Test works.
> > > > > > Note that the testing flow can be vice versa (send data from PC via network interface, receive via serial interface).
> > > > > >
> > > > > >
> > > > > > So, in general, you do NOT need a Serial to USB converter to make CSW-H85N work.
> > > > > > Maybe if you give us more information about your working scheme, we can provide more useful suggestions.
> > > > > >
> > > > > > Please feel free to contact us if you have any inquiry.
> > > > > > Thank you very much.
> > > > > > Best Regards,
> > > > > >
> > > > > >
> > > > > > > Augenoptik Stracke wrote:
> > > > > > > ------------------------------------
> > > > > > >
> > > > > > > Hello,
> > > > > > >
> > > > > > > so, if i installed a rs232 Cabel to our laptop, the com port will found and everything works fine. without a cable no com port were found.i thought this adapter works wireless without a cable connection to pc.
> > > > > > >
> > > > > > > what is the mistake?
> > > > > > >
> > > > > > > > Sollae Systems wrote:
> > > > > > > > ------------------------------------
> > > > > > > > Dear Jens Ebert,
> > > > > > > >
> > > > > > > > Thank you for your information.
> > > > > > > >
> > > > > > > > In the COM Port panel, the available plugged-in COM ports of your PC should be listed.
> > > > > > > > There are no COM ports shown in ezManager Search panel, so we suspect that there are some problems when you connect CSW-H85N to your PC via serial port.
> > > > > > > > And because you can not connect CSW-H85N to your PC via serial port, you will get an error while trying Simple Test.
> > > > > > > >
> > > > > > > >
> > > > > > > > A serial to USB converter cable is needed to connect CSW-H85N to your PC via serial port.
> > > > > > > > So please make sure your serial to USB cable still works well.
> > > > > > > > After plugging-in the serial to USB converter cable to your PC, please check if there are any COM ports recognized by your PC.
> > > > > > > > On Windows, you can go to Start Menu --> Device Manager --> Ports(COM & LPT), and see if there is any COM port.
> > > > > > > >
> > > > > > > > In case the plugged-in COM port of CSW-H85N is not shown, it is likely that your cable is broken.
> > > > > > > > To verify it, you may try to use your cable on other PCs.
> > > > > > > > If it also can not be recognized by other PCs, then probably it is broken, and you may need to change your cable.
> > > > > > > >
> > > > > > > > If it works well on other PCs, and you can connect to CSW-H85N successfully via serial port, then it is likely a driver issue on your current-working PC.
> > > > > > > > In that case, please try to reinstall the driver for the serial to USB converter cable on your PC.
> > > > > > > >
> > > > > > > > If the problem still occurs, please feel free to contact us.
> > > > > > > > Thank you very much.
> > > > > > > > Best Regards,
> > > > > > > >
> > > > > > > >
> > > > > > > > > Jens ebert wrote:
> > > > > > > > > ------------------------------------
> > > > > > > > >
> > > > > > > > > Here are my Settings:
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > > Sollae Systems wrote:
> > > > > > > > > > ------------------------------------
> > > > > > > > > > Dear Jens Ebert,
> > > > > > > > > >
> > > > > > > > > > Thank you for being our valued customer.
> > > > > > > > > >
> > > > > > > > > > We would like to ask for more information regarding your inquiry.
> > > > > > > > > >
> > > > > > > > > > To make sure that we can fully understand your problem, could you please let us know how exactly did the issue happen?
> > > > > > > > > > You can not connect to CSW-H85N via ezManager?
> > > > > > > > > > Or you connected and set up CSW-H85N'sss parameters successfully, and then some problems happened?
> > > > > > > > > >
> > > > > > > > > > If you can connect to CSW-H85N via ezManager, could you please take a screenshot of CSW-H85N'sss setting parameters and send us?
> > > > > > > > > >
> > > > > > > > > > To connect CSW-H85N to ezManager, you can follow the steps below:
> > > > > > > > > >
> > > > > > > > > > + Enter Serial Configuration mode by pressing Function button on the side of your CSW-H85N for less than 1 second
> > > > > > > > > > If you successfully enter Serial Configuration mode, all the front LEDs except PWR LED will be blinking.
> > > > > > > > > >
> > > > > > > > > > + On ezManager window, open the right COM port, and Read the parameters from CSW-H85N.
> > > > > > > > > > Then, please take the screenshots of your CSW-H85N'sss setting and send us.
> > > > > > > > > > If possible, please also send us the screenshot of Simple Test window that you encountered the issue.
> > > > > > > > > >
> > > > > > > > > > And also, please check with this checklist to see if there is any problem with your network or serial configuration.
> > > > > > > > > > https://www.eztcp.com/en/support/view.php?page=1&cid=286
> > > > > > > > > >
> > > > > > > > > > Thank you very much.
> > > > > > > > > > Best Regards,
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > > Jens Ebert wrote:
> > > > > > > > > > > ------------------------------------
> > > > > > > > > > > Hello, we want our CSW H85N connect with a Tracer.
> > > > > > > > > > > I have configuratet with the EZ Manager. We use the infrastructure mode with an AVM Wlan Box.
> > > > > > > > > > >
> > > > > > > > > > > In the EZManager it will show us ERROR PORT. I am unable to connect or choose a COM Port. Also by SIMPLE Test it will show as an Error Message "NO Connection could be made..."
> > > > > > > > > > >
> > > > > > > > > > > What is the Problem????
> > > > > > > > > > >
> > > > > > > > > > > We need Help!
> > > > > > > > > > >
> > > > > > > > > > > Jens Ebert

Writer Sollae Systems Company