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No. 1659 Re: Re: Re: Re: Re: Re: Re: Re: Re: Error port 2019-04-04

Dear Jens Ebert,

Firstly, we would like to mention about your network setting.
As we can see in the attached photo, your current network setting of CSW-H85N is quite similar to CSW-H85N's default setting.
Typically, if you connect CSW-H85N to an existing Wi-Fi network, the IP address, Subnet and Gateway address should be different from those.
So, could you please check and configure these setting based on your Wi-Fi network parameters?

Secondly, we would like to make it more clear about the serial interface.
As mentioned in the previous reply, the COM ports listed in ezManager window are the available plugged-in COM ports of your PC.
If you do not connect any serial device to your PC, then there should be no COM ports shown in ezManager.

In your working scheme, if you need to configure serial parameters of CSW-H85N with your tracer, you can do it like the below:
On ezManager window --> select Serial Port panel --> COM1, and then set the proper serial parameters.

If possible, we can also establish a remote support session.
We are going to contact you via email for confirmation.
Thank you very much.
Best Regards,


> Jens Ebert wrote:
> ------------------------------------
>
> Hello, i do the installation like in the manual, but in normal mode, there is no COM PORT in EZmanager.
> Please look in the Attachment, if the network settings are correct.
>
> > Sollae Systems wrote:
> > ------------------------------------
> > Dear Jens Ebert,
> >
> > Thank you for your inquiry.
> > You can refer to the steps below to set up your working scheme:
> >
> > Step 1: Set up IP setting on your CSW-H85N
> > - Connect CSW-H85N to your wireless network (as you already did)
> > - Connect CSW-H85N with ezManager to set up CSW-H85N's network setting.
> > In case you set a static IP address, make sure the IP address, subnet mask, and gateway are set properly.
> >
> >
> > Step 2: Connect CSW-H85N to your tracer via serial interface:
> > - Choose the right serial cable and connect CSW-H85N with your tracer.
> > - Set up parameters for serial connection on ezManager.
> > Make sure all the serial parameters (Serial type, baud rate, etc.) on your CSW-H85N are the same as your tracer.
> >
> > FLOW: Tracer <--> Serial interface <--> CSW-H85N
> >
> >
> > Step 3: Connect CSW-H85N to your PC wirelessly via network:
> > Open your software on your PC that you want to use to connect with CSW-H85N and get the data.
> > From here, the configuration may be different based on how your software exchange data (via TCP/IP or serial).
> > So, please follow either case A or case B below.
> >
> > - Case A: If the software can exchange data via TCP/IP, then you just need to set up the TCP/IP connection between your software and your CSW-H85N.
> > For example, if you set your software to work as a TCP server, then you need to set CSW-H85N to work as a TCP client.
> > In that case, on ezManager, you will need to set the Communication mode of CSW-H85N as TCP client, and Peer address is the IP address of your PC, etc.
> > FLOW: Tracer <--> Serial interface <--> CSW-H85N <--> TCP/IP interface <--> Your PC's software
> >
> > - Case B: If the software can only exchange data via serial, then an additional step is needed.
> > You may need to install and use ezVSP, a free-of-charge software provided by Sollae Systems.
> > It works as an intermediate software to convert data between TCP/IP interface and (virtual) serial interface.
> > You can download and read more about ezVSP at https://www.eztcp.com/en/download/ezvsp.php
> > FLOW: Tracer <--> Serial interface <--> CSW-H85N <--> TCP/IP interface <--> ezVSP(installed on your PC) <--> (Virtual) Serial interface <--> Your PC's software
> >
> >
> > Always make sure that you write all the setting you set on ezManager to CSW-H85N.
> > For more information, you can refer to page 16 of ezManager manual https://www.eztcp.com/en/download/pds_files/an_ezmanager_en.pdf
> >
> > Please feel free to contact us if you have any inquiry.
> >
> > Thank you very much.
> > Best Regards,
> >
> >
> > > Jens Ebert wrote:
> > > ------------------------------------
> > >
> > > Hello,
> > >
> > > from beginning.....
> > >
> > > we want to connect a tracer with serial cable to CSW box. then from the box we will the data on our PC wireless.
> > >
> > >
> > >
> > >
> > >
> > >
> > > > Sollae Systems wrote:
> > > > ------------------------------------
> > > > Dear Jens Ebert,
> > > >
> > > > Thank you for your inquiry.
> > > > CSW-H85N is a Serial WLAN Device Server.
> > > > It allows you to add wireless networking capabilities to your serial-interfaced equipment via RS232, RS422 and RS485.
> > > >
> > > > The typical working scenario of CSW-H85N is like below:
> > > > RS232/RS422/RS485-interfaced equipment <--> Serial interface <--> CSW-H85N <--> Wi-Fi interface <--> Network-interfaced equipment (***)
> > > >
> > > > CSW-H85N can work well WITHOUT a Serial to USB converter cable.
> > > >
> > > >
> > > > You probably only need a Serial to USB converter cable in the following cases:
> > > >
> > > > 1) To connect CSW-H85N with ezManager via serial port:
> > > > You are ONLY required to connect CSW-H85N with ezManager via serial port in case you want to change firmware for CSW-H85N.
> > > > Actually, as in your case, you can connect ezManager with CSW-H85N via network.
> > > > You can do all the setting configuration on CSW-H85N. So you do not really need this function.
> > > >
> > > >
> > > > 2) To make CSW-H85N communicate with your PC via serial interface:
> > > > In this case, the flow in (***) may become:
> > > > Your PC <--> Serial interface <--> CSW-H85N <--> Wi-Fi interface <--> Your PC
> > > >
> > > > And Simple Test can be available in this case.
> > > > This test is used to verify network/serial conversion function of CSW-H85N.
> > > > Using this test, on your PC, you can send data via serial interface to CSW-H85N.
> > > > CSW-H85N converts data from serial to TCP, and then sends to your PC via network.
> > > > Your PC will receive the data you sent (from serial interface) via network interface.
> > > > That is how Simple Test works.
> > > > Note that the testing flow can be vice versa (send data from PC via network interface, receive via serial interface).
> > > >
> > > >
> > > > So, in general, you do NOT need a Serial to USB converter to make CSW-H85N work.
> > > > Maybe if you give us more information about your working scheme, we can provide more useful suggestions.
> > > >
> > > > Please feel free to contact us if you have any inquiry.
> > > > Thank you very much.
> > > > Best Regards,
> > > >
> > > >
> > > > > Augenoptik Stracke wrote:
> > > > > ------------------------------------
> > > > >
> > > > > Hello,
> > > > >
> > > > > so, if i installed a rs232 Cabel to our laptop, the com port will found and everything works fine. without a cable no com port were found.i thought this adapter works wireless without a cable connection to pc.
> > > > >
> > > > > what is the mistake?
> > > > >
> > > > > > Sollae Systems wrote:
> > > > > > ------------------------------------
> > > > > > Dear Jens Ebert,
> > > > > >
> > > > > > Thank you for your information.
> > > > > >
> > > > > > In the COM Port panel, the available plugged-in COM ports of your PC should be listed.
> > > > > > There are no COM ports shown in ezManager Search panel, so we suspect that there are some problems when you connect CSW-H85N to your PC via serial port.
> > > > > > And because you can not connect CSW-H85N to your PC via serial port, you will get an error while trying Simple Test.
> > > > > >
> > > > > >
> > > > > > A serial to USB converter cable is needed to connect CSW-H85N to your PC via serial port.
> > > > > > So please make sure your serial to USB cable still works well.
> > > > > > After plugging-in the serial to USB converter cable to your PC, please check if there are any COM ports recognized by your PC.
> > > > > > On Windows, you can go to Start Menu --> Device Manager --> Ports(COM & LPT), and see if there is any COM port.
> > > > > >
> > > > > > In case the plugged-in COM port of CSW-H85N is not shown, it is likely that your cable is broken.
> > > > > > To verify it, you may try to use your cable on other PCs.
> > > > > > If it also can not be recognized by other PCs, then probably it is broken, and you may need to change your cable.
> > > > > >
> > > > > > If it works well on other PCs, and you can connect to CSW-H85N successfully via serial port, then it is likely a driver issue on your current-working PC.
> > > > > > In that case, please try to reinstall the driver for the serial to USB converter cable on your PC.
> > > > > >
> > > > > > If the problem still occurs, please feel free to contact us.
> > > > > > Thank you very much.
> > > > > > Best Regards,
> > > > > >
> > > > > >
> > > > > > > Jens ebert wrote:
> > > > > > > ------------------------------------
> > > > > > >
> > > > > > > Here are my Settings:
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > > Sollae Systems wrote:
> > > > > > > > ------------------------------------
> > > > > > > > Dear Jens Ebert,
> > > > > > > >
> > > > > > > > Thank you for being our valued customer.
> > > > > > > >
> > > > > > > > We would like to ask for more information regarding your inquiry.
> > > > > > > >
> > > > > > > > To make sure that we can fully understand your problem, could you please let us know how exactly did the issue happen?
> > > > > > > > You can not connect to CSW-H85N via ezManager?
> > > > > > > > Or you connected and set up CSW-H85N'sss parameters successfully, and then some problems happened?
> > > > > > > >
> > > > > > > > If you can connect to CSW-H85N via ezManager, could you please take a screenshot of CSW-H85N'sss setting parameters and send us?
> > > > > > > >
> > > > > > > > To connect CSW-H85N to ezManager, you can follow the steps below:
> > > > > > > >
> > > > > > > > + Enter Serial Configuration mode by pressing Function button on the side of your CSW-H85N for less than 1 second
> > > > > > > > If you successfully enter Serial Configuration mode, all the front LEDs except PWR LED will be blinking.
> > > > > > > >
> > > > > > > > + On ezManager window, open the right COM port, and Read the parameters from CSW-H85N.
> > > > > > > > Then, please take the screenshots of your CSW-H85N'sss setting and send us.
> > > > > > > > If possible, please also send us the screenshot of Simple Test window that you encountered the issue.
> > > > > > > >
> > > > > > > > And also, please check with this checklist to see if there is any problem with your network or serial configuration.
> > > > > > > > https://www.eztcp.com/en/support/view.php?page=1&cid=286
> > > > > > > >
> > > > > > > > Thank you very much.
> > > > > > > > Best Regards,
> > > > > > > >
> > > > > > > >
> > > > > > > > > Jens Ebert wrote:
> > > > > > > > > ------------------------------------
> > > > > > > > > Hello, we want our CSW H85N connect with a Tracer.
> > > > > > > > > I have configuratet with the EZ Manager. We use the infrastructure mode with an AVM Wlan Box.
> > > > > > > > >
> > > > > > > > > In the EZManager it will show us ERROR PORT. I am unable to connect or choose a COM Port. Also by SIMPLE Test it will show as an Error Message "NO Connection could be made..."
> > > > > > > > >
> > > > > > > > > What is the Problem????
> > > > > > > > >
> > > > > > > > > We need Help!
> > > > > > > > >
> > > > > > > > > Jens Ebert

Writer Sollae Systems Company