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No. 1654 Re: Re: Re: Re: Error port 2019-04-02


Hello,

so, if i installed a rs232 Cabel to our laptop, the com port will found and everything works fine. without a cable no com port were found.i thought this adapter works wireless without a cable connection to pc.

what is the mistake?

> Sollae Systems wrote:
> ------------------------------------
> Dear Jens Ebert,
>
> Thank you for your information.
>
> In the COM Port panel, the available plugged-in COM ports of your PC should be listed.
> There are no COM ports shown in ezManager Search panel, so we suspect that there are some problems when you connect CSW-H85N to your PC via serial port.
> And because you can not connect CSW-H85N to your PC via serial port, you will get an error while trying Simple Test.
>
>
> A serial to USB converter cable is needed to connect CSW-H85N to your PC via serial port.
> So please make sure your serial to USB cable still works well.
> After plugging-in the serial to USB converter cable to your PC, please check if there are any COM ports recognized by your PC.
> On Windows, you can go to Start Menu --> Device Manager --> Ports(COM & LPT), and see if there is any COM port.
>
> In case the plugged-in COM port of CSW-H85N is not shown, it is likely that your cable is broken.
> To verify it, you may try to use your cable on other PCs.
> If it also can not be recognized by other PCs, then probably it is broken, and you may need to change your cable.
>
> If it works well on other PCs, and you can connect to CSW-H85N successfully via serial port, then it is likely a driver issue on your current-working PC.
> In that case, please try to reinstall the driver for the serial to USB converter cable on your PC.
>
> If the problem still occurs, please feel free to contact us.
> Thank you very much.
> Best Regards,
>
>
> > Jens ebert wrote:
> > ------------------------------------
> >
> > Here are my Settings:
> >
> >
> >
> >
> > > Sollae Systems wrote:
> > > ------------------------------------
> > > Dear Jens Ebert,
> > >
> > > Thank you for being our valued customer.
> > >
> > > We would like to ask for more information regarding your inquiry.
> > >
> > > To make sure that we can fully understand your problem, could you please let us know how exactly did the issue happen?
> > > You can not connect to CSW-H85N via ezManager?
> > > Or you connected and set up CSW-H85N's parameters successfully, and then some problems happened?
> > >
> > > If you can connect to CSW-H85N via ezManager, could you please take a screenshot of CSW-H85N's setting parameters and send us?
> > >
> > > To connect CSW-H85N to ezManager, you can follow the steps below:
> > >
> > > + Enter Serial Configuration mode by pressing Function button on the side of your CSW-H85N for less than 1 second
> > > If you successfully enter Serial Configuration mode, all the front LEDs except PWR LED will be blinking.
> > >
> > > + On ezManager window, open the right COM port, and Read the parameters from CSW-H85N.
> > > Then, please take the screenshots of your CSW-H85N's setting and send us.
> > > If possible, please also send us the screenshot of Simple Test window that you encountered the issue.
> > >
> > > And also, please check with this checklist to see if there is any problem with your network or serial configuration.
> > > https://www.eztcp.com/en/support/view.php?page=1&cid=286
> > >
> > > Thank you very much.
> > > Best Regards,
> > >
> > >
> > > > Jens Ebert wrote:
> > > > ------------------------------------
> > > > Hello, we want our CSW H85N connect with a Tracer.
> > > > I have configuratet with the EZ Manager. We use the infrastructure mode with an AVM Wlan Box.
> > > >
> > > > In the EZManager it will show us ERROR PORT. I am unable to connect or choose a COM Port. Also by SIMPLE Test it will show as an Error Message "NO Connection could be made..."
> > > >
> > > > What is the Problem????
> > > >
> > > > We need Help!
> > > >
> > > > Jens Ebert

Writer Augenoptik Stracke Company Augenoptik Stracke