bannerbar

Support > Technical Support

Q&A

Your information is protected by SSL.

No. 1182	Re: Re: Re: Re: CIE-M10 .Is it compatible with no-ip DDNS service?	2013-05-02

Hello, To answer your question: 1: Yes. the IP address from the router is a private IP. I don't use the DHCP from the router. I fixed a private IP address on the CIE M10 and on the router. 2:On dyn.com site: When I click on my host name the "modify host name" page appears. There is a box named "ip address" and, under this, there is a link with: "your current location's IP address is..." When I'm in my network the two address should be the same (in the box and in the link) If it's not the case (afer a restart of the router), I click on the link and the IPWAN address is refreshed in the "IP address" box and it's ok until the IPWAN change. If I restart the router, the IPWAN change and the current address is different from the IP address in the box "IP address" and it doesn't work. Nothing is automatic and it's the problem. Perhaps it's a problem of interval but it's impossible to modify or a problem of port number and security. Thank you > Sollae Systems wrote: > ------------------------------------ > I am afraid but the CIE-M10'ss official firmware(version 1.4B) has a bug about DDNS function. > When the CIE-M10 get private IP address from the NAT, it should update the NAT'ss public routable IP address. > But the firmware version 1.4B updates the received IP address to the DDNS server. > We have modified the firmware, but it isn'st officially released yet. > We will send the firmware. > > Please let me know the result after testing the new firmware. > > The new firmware may not work for 1/2 lease time from the router(DHCP server) if the router restarted. > Because it doesn'st send DHCP request packet until 1/2 lease time is expired. > > I have some questions. > 1. Is the IP address from the router private IP? > 2. You said that "If I refresh the current IP address it's'ss OK". What do you mean the "refresh"? Would you please explain me more precisely? > > > > Laurent wrote: > > ------------------------------------ > > Hello, > > I tried DYNDNS service but it doesn'st work like I want. I create an account and I configure my CIEM10. All seams OK, and status is OK from EZmanager. But it isn'st possible to pilot the CIE M10 from internet. I went on my Dyndns account and I saw that my current address is different of my IPWAN. In fact, my CIE M10 is behind an adsl router. If I refresh the current IP address it'ss OK, I can pilot the CIE M10 from internet. But if I restart my router, the IPWAN change and it isn'st automatically refresh on my dyndns account.On my hostname dyndns page the current address is different from the registered address. To run my DDNS I had to disable the DDNS on the CIE and activate the DDNS on my router with NAT. But it isn'st the solution. With customers, I don'st want to modify router configuration (only NAT) it'ss the reason why I want to use the DDNS from the CIE. I hope that you understand my problem and I wait your solution > > > > Best regards > > > > > Sollae Systems wrote: > > > ------------------------------------ > > > Dear Laurent. > > > > > > Hello. This is technical support team of Sollae Systems. > > > > > > We'sre sorry but we don'st support no-ip DDNS service. > > > > > > The ezTCP family (include CIE-M10) only use dyndns DDNS service. > > > > > > So, you have to use Dyndns when you need DDNS service. > > > > > > Thank you. > > > > > > > Laurent wrote: > > > > ------------------------------------ > > > > Hello, > > > > I use the DDNS no-ip service for an other device. I tried to configure the CIE M10 with my no-ip service but it doesn'st work. Is it normal? Do I have to use only the Dyndns.org service? > > > > Thank you > > > > Best regards

Writer	Laurent	Company