Q&A

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No. 1203	Re: CSW-H85K & RTS/CTS	2013-07-09

Hello. This is Roy at Sollae Systems. I am looking into the problem what your customer is faced with. I will email you right after finding out the reason. I am sorry for your inconveniences. Thank you. =================================================================== > Andreas Kubb wrote: > ------------------------------------ > Dear Madams and Sirs, > > we do have a small problem with an installation at one of our customers. He has a CSW-H85K. We have a medical cleaning machine connected to it over RS 232. When our software is started we set the RTS-signal to high. The d-sub-plug at the machine has a bridge between RTS and CTS pin (7 and 8). We have a 3 seconds delay and then read back the CTS-signal to check if the machine is plugged or not. Now it sometimes happens that we don't get back the signal. We throw a failure message box. After the customer restarts the program it is all fine. It only happens at the first start (computer turn on). We checked if ezVSP is running and shows "connected" for this port.Seems to be o.k. Our problem is that we don't get back the CTS signal in time or at all at a computer new start. After closing our software and starting it again it is all fine. Do you have any suggestions? How long can it take to get back the signal from the machine over WLAN and your converter? > > We need a solution urgently so please answer a.s.a.p. > > Thank you very much. > > Andreas Kubb