bannerbar

Support > Technical Support

Q&A

Your information is protected by SSL.

No. 1889	Re: Re: Re: lost connection to CSE-M73A	2023-06-07

Dear Scott, Thank you for the information. To avoid misunderstanding, we would like to clarify your issue. By mentioning "Simple Test", are you referring to the "Simple Test" function on ezManager? That means you can still access CSE-M73A via ezManager? Could you please let us know which step CSE-M73A failed in your application? If you can access the CSE-M73A from ezManager, could you please take screenshots of all settings windows and send us via our email at support@eztcp.com? Also, please help us to click the Status button on ezManager and take a screenshot while you are doing the test with CSE-M73A. Anyway, with the given information about LED status, there may be an issue with the IP configuration on your network. Please double-check if there are any IP conflicts in your local network, and verify if your router is working well. If possible, you may try to set the CSE-M73A to Obtain an IP Automatically instead of assigning a static IP address, and check if it works. Thank you very much. Best Regards, > Scott Alpuerto wrote: > ------------------------------------ > Thank you for the response. I am still unable to communicate with the CSE-M73A. I followed troubleshooting and no luck. The Manual says that the blinking orange is " Obtaining an IP address" I cant get that to change. But I can use the simple test and the green light will flash at random . seems like it cannot transmit out any help wpould be appreciated . > Sollae Systems wrote: > ------------------------------------ > Dear Scott, Thank you for reaching us. As we understand, your CSE-M73A failed in MAC Address Search from ezManager. We recommend you follow the below FAQ to troubleshoot the issue: https://www.eztcp.com/en/support/view?page=1&cid=286 Please check and revoke Access Restriction on CSE-M73A if you set it. More information can be found in the checklist above. You can also refer to page 12, CSE-M73A User Manual about the LEDs status: https://www.eztcp.com/en/download/pds_files/csem73aen.pdf Make sure your LAN cable is connected stably. Best Regards, > scott wrote: > ------------------------------------ > Hello, We are replacing EZL-70 A which failed with CSE-M73A.it is being used on rs232 serial port daughter board While using the ezManager application we were able to change the IP to 192.16.104.60. Shortly after we powered the system down and brought it back up, we could no longer connect to the CSE-M73A. We have the red power led on D5, and we get steady flashing amber(1 second interval) light and random green flashing on Rj45 port. I am not able to get a response when I ping ( firewall completely down), but when I use arp -a the ip address and correct mac address show up. How can I correct this issue or factory reset the card? Thank you

Writer	Sollae Systems	Company