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No. 1533 Re: Re: Re: no wifi connection csw-m85 2017-10-11

Dear Mario,

We are sorry we did not fully understand what you mean.
ezManager is available on Windows, Android, and iOS.
It is not available on MAC OS.

First, on ezManager, please try to use SEARCH ALL on MAC tab (see the attached image1).
Or you can use Search function of ezManager application on Android or iOS at this step.
If MAC address of device is shown on ezManager, it means the Wifi configuration is correct.

Next step, could you ping to CSW-M85 device and send us the ping result?
Also, please try to use IP address Conflict Detection function on ezManager (see attached image2) and send us the result.

For further analysis, we need more information. Could you please send us the configuration file of CSW-M85 and the screenshot for the setting of your router?
Thank you very much for your cooperation.


> Mario wrote:
> ------------------------------------
> I use the m85 in normal mode (connected to a fritzbox router). I connect to it using internal ip and send some socket command through it.
>
> It worked great for about a year. I changed anything on M85 and on the router.
> The LED (12) ist blinking every second. I can connect to the isp Mode via Desktop PC (Mac) wifi but anymore with the smartphone. So I don't have
> a ezmanager app to control the device. The smartphone finds the wifi, but doesn't connect.
>
>
> > Sollae Systems wrote:
> > ------------------------------------
> > Thank you for using our products.
> >
> > We are sorry for the late reply.
> > We just came back from a long public holiday, from Sep 30 to Oct 10, 2017.
> >
> > Regarding your issue, since you can enter Soft AP mode, there is no problem with the hardware of CSW-M85.
> > The problem may be in the network setting. For further analysis, we would like to ask the following questions:
> >
> > Could you please describe your scenario for using CSW-M85?
> >
> > And could you give us more detail about the status of LEDs on CSW-M85, which LEDs are on, which LEDs are blinking, and blinking every second or blinking four times at once (refer to page 12&13, CSW-M85 User Manual http://www.eztcp.com/documents/manual/cswm85en.pdf)?
> >
> > Also, please send us the following information:
> > + Configuration file of your CSW-M85 (connect CSW-M85 to ezManager, select "Advanced Menu" -> "Exports Variable").
> > + Screenshot of your Access Point setting.
> >
> > Thanks and Best Regards,
> >
> >
> > > Mario wrote:
> > > ------------------------------------
> > > I worked with m85 for about a year. Everything worked fine. 2 weeks ago there is no more wifi connection. I can enter the soft ap mode. wifi settings are correct. LED blinks after reboot, no wifi connection to my normal AP.
> > > Some ideas?

Attachment 20171011_attached_images.zip
Writer Sollae Systems Company