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No. 1913 Problems with malfunctioning CIE-H10 2023-10-18

Dear Sir/Madam,

I would like some help with the CIE-H10.
Our client uses it to automatically lower 2 screens that are placed within the ceiling.
We manage to lower the screens manually. The mechanics are working.
Could you help me with instructions of why the CIE-H10 might be reconfigured.
Can we do a factory reset and reinstall?

Any advise?

Best regards

Ameet Roman

Writer Ameet Company NFGD Zoetermeer