Q&A

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No. 1920	Re: CSW-H85N-Program with Setting by Soft AP first time	2024-01-25

Dear Gianfranco, Thank you for the inquiry. We would like to clarify the issue you are experiencing. Where do you encounter the crash issue when configuring your CSW-H85N device? Is it on a web page when attempting to set up CSW-H85N using Soft AP? Can you successfully save the settings after that, or is nothing saved when the page crashes? For your reference, the CSW-H85N device needs to be set to Serial Configuration mode when configuring via Soft AP. It will be rebooted after saving the settings. Subsequently, the device will start operating in Normal mode with the newly set parameters. If you attempt to access the settings web page at this point, it may crash as expected. For more information about CSW-H85N operation modes, please refer to page 29 of the CSW-H85N User Manual: https://www.eztcp.com/en/download/pds_files/cswh85nen.pdf It would be considered normal behavior if the setting parameters can be saved successfully to CSW-H85N. Please feel free to reach us if you have any questions. Thank you very much. Best Regards, > Gianfranco wrote: > ------------------------------------ > Hi we have problem with your product. We have to program it the first time by Soft AP with windows10. We have the same problem on our office, and with other send direct to the customer. We we try to program IP and SSID the first tame, page crash when we try to save the new parameters. Can you help us?